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Booking Terms & Conditions

How to Book
To check availability and to make a secure online booking please go to our online booking service

To discuss a booking and book by phone please call us on Tel: 01789 293402. You can also contact us by email at:

We take full payment at the time of booking either online or by telephone.

We accept payment by credit card (except American Express), debit card or if online by PayPal


Check in/out Times
Check in anytime after 2pm. If you would like to arrive earlier then please telephone before arrival.


Check out before 11 am, please


Cancellation Policy
We operate a 48-hour cancellation policy. If you cancel at least 48 hours prior to the date of your arrival you will not be charged. Cancellations made less than 48 hours prior to the day of arrival will incur a charge equivalent to the first night’s accommodation.

For group bookings of three or more rooms, we reserve the right to charge a cancellation fee equivalent to 50% of the total accommodation fee for the complete booking if cancelled less than two weeks prior to the date of arrival.

To cancel a booking we require written notice by letter, fax or email.

To prevent any potential loss due to cancellations we strongly recommend that you consider arranging personal travel insurance.


All effort has been made by us to ensure that all published prices and details are accurate. However, sometimes mistakes do happen and we reserve the right to correct any prices quoted in error prior to confirming a booking.


Once we have issued a written confirmation the prices stated in that confirmation are fixed and will be honoured.